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These terms set out how jili48 operates this platform, what your rights are as an account holder, and how this policy applies where local law permits access. Availability of services depends on your region and applicable Philippine law.
Access to jili48 and the services on this platform is subject to local law and is available only where your region and applicable Philippine regulations permit. We do not make claims about licences we have not disclosed, and we do not represent that access is unrestricted in any jurisdiction. By creating and using an account, you confirm that you are accessing the platform in a region where doing so is lawful, and that you are of the legal age required in your location. Your account activity — including transactions processed through GCash, InstaPay or PESONet — is governed by this policy and by the specific terms shown at the point of each transaction. We retain transaction records as required by applicable rules. Where a conflict exists between a specific product term and this general policy, the specific term applies to that product. We may update this policy when our obligations or services change; the current version is always shown on this page. If you have questions about how a specific term applies to your account, our support team can clarify.
Transactions processed via GCash are subject to the terms shown at checkout and within your GCash account, in addition to this policy.
InstaPay transfers are processed through the applicable Philippine payment network. Records are retained per our standard retention schedule.
PESONet batch transfers follow network settlement timelines. Your account wallet reflects the confirmed amount once settlement is complete.
Understanding the boundaries of this policy helps you know where to direct questions. Account access and transaction disputes fall within our scope; third-party service terms do not. The four areas below clarify what sits inside and outside this policy.
Login, account creation, password recovery and session management are covered by this policy. How we handle your credentials and session data is explained in the trust section below.
Deposits and withdrawals processed through GCash, InstaPay or PESONet fall within our policy for record-keeping and dispute escalation. Payment network rules set their own additional terms.
Game content supplied by studios such as PG Soft, Habanero and JDB is subject to those providers' own terms. We carry their titles in our lobby but do not govern their internal mechanics or RTP disclosures.
External links, payment apps and network operators each maintain their own privacy and service terms. This policy does not extend to those services, and we are not responsible for their terms or practices.
As an account holder, you have specific actions available to you under this policy — not just passive rights listed in fine print. You can review your transaction records directly from your account dashboard after login; the history tab shows confirmed deposits and withdrawals, including those processed through GCash or InstaPay. If your account details are incorrect — name, contact number or linked e-wallet — you can raise a correction request through our support channel and we will process it within the timeframe shown in your ticket confirmation. Questions about how data is retained, or what records we hold about your account, can be submitted in writing to our support team. We aim to respond to policy-related questions with a direct answer, not a form letter. The four actions below cover the most common requests we receive.
Open your account dashboard and select the transaction history tab. Deposit and withdrawal records — including GCash and InstaPay entries — are displayed there with timestamps and confirmed amounts.
If your registered contact number, name or linked wallet is incorrect, contact support with your account ID and the correct information. We will verify and update the record.
Send your question through the support contact path listed in the support section below. Policy questions are handled separately from game or payment queries and are escalated to the appropriate team.
If you want to know what information we hold, submit a written request through support. We will confirm what data exists and the retention period that applies to your account type.
Policy and legal questions follow a different path from general account help. Use the channels below to reach the right team. For account corrections or data requests, include your account ID so we can locate your record without delay.
Open the chat icon from any page on jili48. For policy queries, state the nature of your request at the start so the agent can route it to the correct team rather than handle it as a general query.
For written policy requests — including data clarification or account correction — send your request by email. Include your account ID and the specific policy area your question relates to for faster handling.
Many policy actions, such as reviewing transaction history or checking your current account status, are available without contacting support. Log in and navigate to the account settings section first.
Account security and data handling are areas where we try to give you concrete details rather than policy boilerplate. Cookies on jili48 are used for session continuity — they keep you logged in across pages and remember your lobby state on mobile without requiring a fresh login each time. We do not use cookies to share your data with advertising networks outside this platform. Account data, including your linked GCash or InstaPay details, is stored with access controls that limit which internal teams can view it. Retention periods depend on the record type: transaction records are kept as required by applicable rules, while session data is cleared on logout. If you want to know the retention period for a specific record type, ask through support.
Cookies keep your session active and preserve your lobby state on mobile. You can clear them through your browser settings, though doing so will end your current session and require a fresh login.
Your registered details and linked wallet information are accessible only to authorised internal teams. We do not sell or share account data with third parties outside payment processing requirements.
Transaction records are retained as required by applicable rules. Session and login data is cleared on logout. Request a retention clarification through our support channel if you need details specific to your account.
When this policy changes, the updated version is published on this page. We do not backdate changes. The date of the current version is shown at the bottom of this page after the relevant update is applied.
These are the questions account holders in the Philippines most commonly raise about how this policy works. Each answer points to a specific action or location rather than a general statement.
Yes. Transactions processed through GCash are recorded under your account and governed by this policy for record-keeping and dispute purposes. GCash's own terms also apply to the payment leg handled by their network. Both sets of terms apply simultaneously.
Log in to your account and go to the transaction history tab on your dashboard. Confirmed deposits and withdrawals — including those via InstaPay or PESONet — appear there with timestamps. No separate request is needed to access this record.
Yes. Contact our support team with your account ID and the details that need correcting — name, contact number or linked e-wallet. We verify the request before updating the record. The corrected details are reflected in your account after confirmation.
Access depends on local law and is available only in eligible regions where applicable Philippine regulations permit. We do not claim unrestricted access. Check your local rules before creating or using an account on this platform.
Send a written request through our support email or live chat. Include your account ID and specify that the query relates to data or retention. Policy questions are routed to the appropriate team rather than handled as standard account support.
The current version of this policy is published on this page, with the update date shown at the bottom. We do not backdate changes. If a material change affects your account, the updated policy is shown here when you next visit this page.