App / Sports
These terms set out the rules that apply when you access jili48 — your account, your transactions and how we both handle disputes. Availability depends on local law and eligible regions; review these terms in full before you proceed.
When you create an account on jili48, you enter into an agreement with us. These terms define what we offer, what you can expect from us, and what we ask of you in return. They apply to every session, every transaction and every support request you make through the platform. Your account wallet — the balance you build through GCash loads, InstaPay transfers or PESONet credits — is governed by the transaction rules in this document. We do not apply different rules depending on which payment rail you used; the same policy covers all supported channels. We may update these terms when required — for instance, when payment rails change or when local regulations affecting eligible regions are amended. When that happens, we post the revised version here and the updated date appears at the top of this page. Continuing to use the account after the revision date means you accept the updated terms. If you do not accept a revision, close your account and request a balance withdrawal before the effective date. Questions about any clause can be sent to our support channel at any time.
These terms cover your account relationship with us directly. Some things sit at the boundary — here is where each one lands.
Login credentials, session management and account suspension decisions are all inside the scope of these terms. We govern how access is granted, paused and restored, and you can raise a dispute about any of those decisions through our support channel.
Deposits and withdrawals made through GCash, InstaPay or PESONet are covered. The rules for disputed amounts, processing errors and wallet adjustments all sit here. Transaction records are visible in your account dashboard after you log in.
Game titles, odds displays and promotional material shown inside the platform fall under our content policy, which forms part of these terms. Content is subject to change; what you see in the lobby at any moment reflects the current state.
Links to external sites, payment-provider interfaces and studio-supplied game engines operate under their own terms. We are not responsible for third-party policies. If a GCash or InstaPay interface behaves unexpectedly, contact that provider's support directly.
These terms are not just obligations — they also spell out what you can request from us. Your account dashboard shows your full transaction history from the moment you first deposited: every GCash load, every InstaPay credit and every wallet movement is logged there and available for your review at any time. If a record looks wrong, you can raise a correction request through our support channel. We ask that you include the transaction reference shown in your dashboard, the date and the amount you believe is incorrect. We will review the record and respond; we do not require you to submit a formal written complaint for routine corrections. You also have the right to ask us to close your account. We will process that request and, if there is a positive balance, initiate a withdrawal to the payment method on file. Account closure does not erase your transaction history — records are retained in line with the retention rules in our data section below.
Transaction history is available in your account dashboard after every login. Filter by date or payment method to find specific entries.
Name, contact number and linked e-wallet details can be updated through account settings. Some changes require identity verification as shown in the form.
Use our support channel to question any charge, access decision or policy clause. Include your account reference so we can locate your record quickly.
Send a closure request through support. Any remaining wallet balance will be returned to your registered payment method before the account is deactivated.
If a clause is unclear or you want to raise something related to your account agreement, there are three ways to contact us. Choose the path that fits your situation — routine account questions move faster through live chat; formal disputes should go through email so there is a written record on both sides.
Open the chat widget from any page on jili48. It connects you to our account support team. Use this for quick clarifications about a transaction or a specific clause.
Send your query to the support address listed in your account settings. Email is the right channel for formal account disputes or requests for written confirmation of a policy point.
Your transaction history, linked payment methods and current account status are all visible after login at jili48. Most routine questions can be answered there without contacting support.
These terms are backed by concrete account practices, not just policy language. Here is how each area works in practice.
Account data — including your name, contact details and linked payment rails like GCash or InstaPay — is held securely and used only to operate your account. We do not sell personal data to third parties. The full data scope is described in our privacy notice, which forms part of these terms.
We use cookies to keep your session active and to remember your login state across visits on jili48. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features load on your device.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact us immediately through live chat or email. We will suspend the account while we review the report.
Transaction records are retained for the period required by applicable regulations in eligible regions. After account closure, we keep records for this period before deletion. You can request confirmation of what we hold at any point by contacting support.
Real questions about how these terms work in practice — answered directly.
Yes. The same account terms apply regardless of which payment rail you use. GCash, InstaPay and PESONet transactions are all governed by the same rules around disputes, adjustments and record-keeping described in this document.
We post the revised version at this URL with an updated effective date. If you continue using your account after that date, you are accepting the revised terms. If you disagree with a change, request account closure and a balance withdrawal before it takes effect.
Open your transaction history after login, note the reference number and date, then contact support through live chat or email. Include the reference number so our team can locate the record. We will review and respond with our findings.
Yes. Send a data request to our email support channel with your account reference. We will confirm what personal data we hold and provide a summary. This right applies to accounts in eligible regions where local law permits such requests.
Third-party services — including the GCash and InstaPay payment interfaces and game engines supplied by studios in the lobby — operate under their own separate terms. We are not responsible for those third-party policies; contact the relevant provider for issues originating on their side.
Send a closure request through our support channel. We will process it and return any positive wallet balance to your registered payment method before deactivating the account. Transaction records are retained for the regulatory period even after closure.